Sigma's remote Product Development and Deployment Services (PDDS) delivery model supports all stages the Product Development / Engineering Life Cycle (PDLC) of typical ISVs through the Product Competency Centers which are staffed appropriately and managed by specially tailored processes and management structures to enable seamless interaction between multi-disciplinary product teams at the client's site and Sigma offices offshore. The staff at the competency centers are trained on the domain, product, methodologies , processes and standards followed by the client and can grow to closely mirror the product organization at the ISV.
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Our Offerings for ISV's include:
Product
Development
Sigma's talented product development resources comprising of domain experts, architects, developers, platform and deployment experts can support product engineering teams in multiple domains and technologies in the areas of :
- Joint Product Conceptualization
- Proof of Concept and Trials
- Architecture, High Level and Detail Design
- Software Development
- Unit Testing
- Component Integration Testing
- Product Testing and QA
- Documentation
- Product Extensions to Other Platforms
Deployment Services
ISV's can use trained Sigma resources to deploy and integrate products with customer systems globally. This may include:
- ISV Product implementation - covering business analysis, solution architecture, design, configuration and development , testing, deployment , warranty and post implementation support
- Global rollouts
- Customization
- Version upgrades, release management
- Customer Trials
Support Services
After deploying the product, ISV needs to provide technical support to their customers on a 24 x 7 basis. Sigma can be the offer 24 x 7 technical support from global locations.
These include:
- 24/7/365 help desk and customer support (L2, L3)
- Dedicated team of engineers assigned to manage enhancements, production support
- A comprehensive reporting system and metrics to ensure compliance to customer SLAs.
Independent Product Verification / Testing
Disparate enterprise platforms and growing technical and business complexity has necessitated independent testing of products. The products have to meet stringent quality and certification requirements. We offer functionality, UI, compatibility, compliance, acceptance, and others using both manual and automatic testing tools.
To know more, see Offshore Independent Software Verification
ISV Benefits
Sigma's PDDS Service deploys resources at right geographies and brings
about following advantages:
Business
Acceleration
- Availability of resources with multiple skill sets
- Accelerate Engineering and bring product to market faster
- Global customer maintenance and support - 24 x 7
Cost Containment
- Arbitrage opportunity on resource cost
- On-Demand or right sizing of resources based on engineering
requirements
- Free up resources and capital for strategic functions
Financial Risk management
- Low exposure to product failures
- Fixed costs converted into variable costs, and as no fixed
cost or capital costs for resources deployed with Sigma
- Conserve cash for more product iterations and versions
- Well-accepted engineering/operation strategy in VC community
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